We’re here to help you set up your new laptop - Scroll down to continue
If at any time you need to talk to support, you can contact us 24/7 on: Australia 1300 948 273 / New Zealand 0508 225 589 / International +61 2 9491 4340
IMPORTANT: The following procedure captures the screenshots/steps that you will be prompted to, IF you perform this over your own WI-FI or your own Hotspot. If you perform this in the office, the screenshots/steps will be slightly different. Follow the prompts accordingly and ensure that you select the ‘United States-International’ keyboard if you are instructed to.
Step 1
Turn on the device and ensure it is plugged into the power via the power cord supplied.
Step 2
Select the United States-International keyboard.
Step 3
Do you want to add a second Keyboard layout? OPTIONAL STEP
Step 4
Connect to your Wi-Fi or hotspot. Once connected select Next.
Step 5
Enter your Ventia account details. Make sure you have your Authenticator App set up. See Step 6.
Step 6
Download Microsoft Authenticator on your mobile and continue with Next.
Add the account on App by selecting the + then ‘Work or School’
And choose the option to scan the barcode
Step 7
You will receive a notification on the Microsoft Authenticator to approve the Sign-in request. Approve the request on your mobile, and select Next.
The system will commence setup. Allow setup to complete.
Step 8
Allow 60 minutes before you attempt the login to the Ventia environment.
Login to the Ventia environment with your username and password. ctrl+alt+delete
You will be asked to change your password
Step 9
New to Windows 11?
Learn how Windows 11 works.
Service Desk information
Our service desk are available 24 hours a day, 7 days a week. You can contact the service desk by:
Australia 1300 948 273
New Zealand 0508 225 589
International +61 2 9491 4340
Online self service - https://uxc.service-now.com/
HOT TIP: Urgent issues requiring immediate support must be reported by phone.